FAQ

Shipping

Domestic Shipping

 

USPS 3 day is the method of shipping unless otherwise stated by the buyer.

 

 

International Shipping 

Best international shipping rate will be calculated at the conclusion of the sale, however USPS is the preferred carrier.

 

 

Customs Duties & Other Fees 

Customs and duties are the international buyers responsibility,

A note about mask elastic

Returns

How to Return  

There are no returns on custom made garments. If the item in question was a dead-stock purchase(from the Classic Neutrals collection) and was damaged or incorrect please see below. 

 

 

Damaged or Incorrect Items  

Please use the contact form with your order information, and the issue with the garment. We will then send you further instructions. Please note that garment must be a recent purchase and un-worn for this type of return.

 

Mask Sizing

Our current elastic  

Our current elastic is 3/8" plush back picot edge, the masks are constructed such that the elastics can be removed and replaced easily as wear and heat can damage that portion of the mask over time.

 

 

Elastic on order 

Please note we have 1/8" elastic on order but it is not scheduled to be here till late May.

 

Adult Long 

From center of nose placement to just under chin is 8.5 inches at the center point

Adult  

From center of nose placement to just under chin is 6.5 inches at the center measurement (this size fits*most* adults

 

Petite/Teen 

From center of nose placement to just under chin is 5.5 inches at the center measurement (this size fits*most* adults

 

Elementary (K-5th)  

From center of nose placement to just under chin is 4.5 inches at the center measurement.

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